Voice

Expand your brand's global reach, smoothly

Automated and personalised voice communications.

Global Services voice messaging platform employs intelligent business logic and advanced algorithms in order to enhance voice messaging services through a secured and scalable communication channel. Built in using SAAS technology, our solution combines carrier-grade reliability, flexibility and offers several innovative self-service and agent-assisted applications that improve operational efficiency and make your calling smarter. Global Services's Voice Messaging Services (Outbound Dialing, Inbound Dialing, Missed Call, and Voice OTP) enhance customer interactions, and enables businesses to deliver a personalized customer experience resulting in sharper engagement, better business and enhanced revenue streams.

Highly Secured

Global Services’s services are hosted in a data-center offering highest level of multiple layered physical and e-security.

Uptime Guarantee

Infrastructure uptime is guaranteed to be 99.99%

Reliable

Tier 3 hosting data center: The request to Enterprise/third party application also happens over secured HTTPS.

Incredibly Scalable

Our services are designed with highly scalable architecture and are integrated with multiple telecom operators.

Flexible

Our voice services are flexible and highly configurable, enabling on the fly integration.

Redundancy and DR

Voice services and Database are backed up for quick disaster recovery. Voice calls can be sent over a pool of telecom lines providing redundancy and failure tolerance.

Outbound Dialing

Global Services’s Outbound dialing is an intelligent customer communication platform empowering enterprises to send pre recorded messages of phone calls instantly and simultaneously to thousands of mobile numbers. Businesses can now deliver real-time information to your target customers.

Notifications to specific individuals or group of users

Multiple trial attempts in case of un-matured calls

Consistency and high throughput support with proper DLR handling

Intelligent and powerful scheduling

Comprehensive MIS with multiple reporting

Vernacular support

Smart APIs for businesses to plug in their own services

Inbound Dialing

Global Services’s Inbound Dialing services helps businesses address various routine queries of callers on their own thus automating the process and reducing the call load of agents. Global Services’s Inbound dialing service helps organizations deliver exceptional service to the customers every time they connect with them. With the service, every customer interaction is handled appropriately across the enterprise to encourage proactive action.

Supports response over unified channels

Effective dashboard

Seamless integration with SMS, IVR, OBD & Email

Open APIs for businesses to plug in their own services

Reduces costs, time and risks

Improves customer engagement and satisfaction

High volume support

Missed Call

Use our Missed call services to gain insights, help customers voice their opinion, participate in polls. An ideal tool for brand engagement, consumer engagement and lead generation, missed call is highly accepted in today's landscape. A highly effective customer verification & authentication tool. By combining the benefits of SMS & Voice; it also offers a great customer feedback solution.

Zero charges to end customer

DND check as per TRAI compliance

Cross-telco connectivity

Perfect tool for brand engagement, consumer engagement and lead generation

Business and Non-Business hours configuration

Detailed real-time reporting

Voice OTP

Global Services’s voice platform guarantees assured delivery of critical and time-sensitive information across the globe via calls. Voice-based OTP is a 2-factor authentication tool that allows businesses to facilitate missed call based OTP generation for its customers. This quick and reliable notification solution ensures guaranteed delivery of information on consumer’s mobile; like transactional OTP, utility passwords, and alerts.

Supports termination of National and International messages

Multiple trial attempts in case of message failure

Dedicated connectivity to overcome any latency issue

Comprehensive reports with KPIs to monitor and track performance

High throughput support and consistency with proper DLR handling

Virtual Number

A virtual number, also known as direct inward dialing (DID) or access numbers, is a telephone number without a directly associated telephone line. Usually, these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers, chosen by the client: fixed, mobile or VoIP

Flexibility to channel numbers with your virtual number.

One number will be given including above cost.

Recording will take place whatever u call receives on virtual number

One system connects multiple offices and mobile employees.

Complete day wise reports u can download.

Working as 24*7 Assistance